FAQs

When ordering online, you get a 2% discount on all products.

You can choose from the following payment methods:

- Invoice (Net30)
- Advance payment
- Credit card

When you log in and conduct your transaction at the checkout, you can choose from different payment methods available.

Invoice:
When receiving your shipment you will also find the adequate invoice, that is generally on 30 day terms from billing.

Note: If wiring payment, please add fee deducted by your bank or your intermediary bank.

Advance payment:
You can pay easily by advance payment. We will process your order as soon as we have received your payment. When transferring the money from abroad, the customer is responsible for all expenses caused by the transaction.

Credit card: 
All orders can be paid by credit card or debit card. Transactions are processed by our payment partner Stripe. All data is processed via secure SSI encryption and no personal information is recorded. Please note: All prices are net prices, excluding tax. All prices in our online catalogue are non-binding offers.

We ship all products via our logistic partners UPS (UPS ground) or DHL Express.

• orders with a total value <$250: $22.50 shipping & handling fee
• orders with a total value from $250: $12.50 shipping & handling fee

Just click on the shopping cart icon (top right of the page) and you can see what is inside your cart.

Once you have found the right item, you can add it to your shopping cart by clicking on. After that, you can either continue your search or go to the checkout.

You can edit your cart anytime. It is possible to change the quantity, to delete products by clicking on  and to add further products.

Just click on the button  anytime to conduct your transaction. You either have to log in now or register first. Our shop system will guide you through your transaction step by step.

It is not problem at all to enter different addresses. Just add the addresses in the corresponding fields billing address and shipping address.

You have several possibilities to find products at Analytics-Shop:

General Search
Type the items or products you are looking for into the search box. You can insert several keywords by disconnecting them with the space bar. Press ENTER afterwards and all products that match your search criteria will be shown to you immediatly. Use the drop-downs to further limit your search.

Search for SKU
Use the general search box to find specific SKUs/item numbers. Just type in the SKU of the product you are looking for and press ENTER. At Brands&Ctalogs you can find different brands and their catalogs that contain specific SKUs.

HPLC Column Configurator
If you are looking for HPLC columns, our  HPLC Column Configurator is the best tool for you. It provides several drop-downs (e.g. columns description, manufacturer, etc.) that will help you to find the right column from over 140,000 different HPLC columns.

GC Column Configurator
The GC Column Configurator provides numerous filters to find the right GC Column quickly and easily.

Click on the "Request a quote" button on the product page. Enter your contact details and comments if necessary here. Submit your request by clicking "Request a quote". A non-binding offer will be sent to your email shortly.

Of course, you can also add more products to your request by clicking on "Request a quote" once again on the product page of another item. You can also see an overview of all the products you have added to your quote request in your customer account under Quotes > Open requests.

Alternatively, you can add products in your watch list or shopping cart to your quote request. To do this, click on "Add to quote request" in the shopping basket or your watch list. Enter your contact details, comments and the desired quantity. Confirm your request by clicking on "Request a quote". You will receive a non-binding offer by e-mail shortly.

Yes, you have to be logged in to transmit your order online. Once you are registered, logging in only takes a few seconds.

If you have an account at Analytics-Shop, just enter your email address and your password in the Login section.

If you have forgotten your password that´s no problem. Just enter your email address here and a link will be sent to you via mail, that will reset your password.

You have access to all items in our online shop, even if you don´t have a customer account. For ordering online you need to be logged in, though. Further, you can create your own wishlist while searching for items, if you do have an account.

If you don´t have an account yet, you can create one with only a few clicks here.

We take saving your private data very seriously and therefore strictly stick to all data protection laws. No personal data is saved on this page and no data is visible for others. It is generally possible to use our online shop anonymously. You just need to be logged in for a few features. Even if you pay by credit card, no personal information is stored.
For detailed information see our Privacy Protection.

If you have complaints or want to send back items, please contact us first. Then do the following:

1. Announce your return by filling out this form. A return number will be assigned.
2. After receipt of the return number and clarifying the circumstances with us, return the goods to us carriage prepaid.
3. Once we have examined the claims made, we will follow the request for credit or replacement as soon as possible.